Returns Policy

Tennis Direct Australia – Returns & Warranty Policy

Returns – What You Need to Know

To be eligible for a return, your item must:

  • Be returned within 30 days of receiving it

  • Be unworn and unused, with original tags attached

  • Have original packaging in good condition

  • Grips and accessories must be unopened, with plastic wrap intact

  • Racquets must still have plastic on the handle and show no signs of use

Step 1: Complete the Returns Form:
https://forms.gle/Xw1wyABWkFTQHWTp7

Step 2: Purchase a return shipping label for only $14.95:
https://return.auspost.com.au/TENNIS_DIRECT_AUSTRALIA

Exchanges

Want a different size or product?

  • Return the original item to us following the steps above

  • Once received and approved, we’ll send out your replacement

  • If there’s a price difference, we’ll get in touch before shipping the new item

Change of Mind / Incorrect Orders

Please choose carefully. We do not offer refunds or credits for:

  • Change of mind

  • Incorrect choices

  • Orders placed with incorrect or incomplete information

Warranty Claims

For faulty product claims covered under warranty, please visit:
https://www.tennisdirect.com.au/warranty/

Follow all instructions on that page to submit a claim.

Damaged on Arrival (DOA) or Defective Items

If your item arrives damaged or defective, follow these steps:

Timeframes:

  • Report transit damage within 24 hours of receiving the item

  • Report suspected defects within 14 days of delivery

How to report:

  • Contact our Customer Service Team at sales@tennisdirect.com.au or call 1300 740 397

  • Provide your order number, item details, a description of the issue, and photos

  • We will assess and, if applicable, send you a return label for the item

Once the item is returned and inspected, we will process a refund, replacement, or credit within 7 business days, if eligible.

Item-Specific Return Conditions

Racquets:

  • Must be brand new, unused, with plastic wrap still on handle

  • No signs of use (e.g. scratches, ball fuzz, worn bumper guard)

  • Note: Stringing charges are not refundable

Shoes:

  • Must be returned in original condition

  • Use the original shipping carton – do not place shipping labels directly on the shoe box

  • Shoes must be free of lint, hair, dirt, or other debris

Apparel:

  • Must be unworn and unwashed

  • Original tags must be attached

How to Return

Purchase a discounted $14.95 return label through Australia Post:
https://return.auspost.com.au/TENNIS_DIRECT_AUSTRALIA

  • You’ll receive return instructions via email

  • Drop your parcel at any Collect & Return location (over 20,000 across Australia)

  • No printer required – use your phone to show the barcode

  • Returns are shipped via Standard Australia Post

  • Please allow 5–7 business days for your return to reach us

  • Return labels are valid for use within Australia only

Important Reminders

  • We cannot process your return without a completed form:
    https://forms.gle/Xw1wyABWkFTQHWTp7

  • Items will be assessed upon return

  • If items do not meet return criteria, we may refuse to provide a refund or exchange

Questions?

We’re here to help.

Email: sales@tennisdirect.com.au
Phone: 1300 740 397